Fleet Support Program

Billable Repair Approval Process

• Provide an estimate via email [fleetsupport@tel360.com] or OEM platform to TEL
• TEL must approve estimates and authorize work to begin
• Revised estimates must be submitted and approved by TEL prior to work
• Always email an invoice when repair is completed

Warranty Repair Approval Process

• TEL will need to authorize all warranty/recall work prior to parts being removed
• If not fully covered, submit estimate to TEL and obtain approval as mentioned above
• Always email a warranty invoice to TEL when the repair is completed

If additional support is required, Director of Maintenance Operations, Daniel Davis

📩 ddavis@tel360.com

📞 423-777-8188